The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
MYR 10 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Spa & Leisure
Outdoor swimming pool
Sun loungers
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Soundproofed rooms
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
183 Jalan Bukit Bintang,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
Map view
183 Jalan Bukit Bintang,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.4
km
Mall
Suria KLCC
1.4
km
Park
KLCC Park
2.3
km
Mall
Chinatown
2.2
km
Aquarium
Aquaria
1.2
km
Kuala LumpurMalaysia
Dataran Merdeka
2.3
km
Market
Central Market
2.0
km
Kuala LumpurMalaysia
Alor Street
740 m
Event hall
Kuala Lumpur Convention Centre
800 m
7 Jalan Bintang
Low Yat Plaza
700 m
Stadium
Stadium Negara
2.5
km
KLCC - Bukit Bintang Pedestrian Walkway
790 m
Museum
Petrosains Science Discovery Centre
1.5
km
Theme Park
Berjaya Times Square Theme Park
1.2
km
Pagoda
Sri Maha Mariamman Temple
2.4
km
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
2.1
km
Park
KL Forest Eco Park
1.7
km
Stadium
Merdeka Stadium
2.5
km
438 Jalan Tun Razak
Trec Kl
1.9
km
Shopping Area
The Weld
1.7
km
Nearby
Mall
Fahrenheit 88 Shopping Mall
160 m
Mall
Pavilion KL
160 m
Mall
Sungei Wang Plaza
480 m
Mall
Lot 10
340 m
Kuala LumpurMalaysia
Bintang Walk
350 m
Museum
Selfie Museum KL
110 m
Museum
Museum of Illusions
230 m
Mall
Bukit Bintang
350 m
50450 Kuala Lumpur
Kuala Lumpur Craft Museum
410 m
2 Jalan Stonor
Rumah Penghulu Abu Seman
440 m
Restaurants
Newens Tea House
0 m
181 Jalan Bukit Bintang Indulge Floor
Dragon-i Peking Duck Restaurant
10 m
168 Jalan Bukit Bintang Lot 1.13
Jogoya
60 m
T3
Shook
290 m
181 Jl Jalan Bukit Bintang The Starhill
Shanghai
30 m
183 Jalan Bukit Bintang
Enak Kl
200 m
181 Jalan Bukit Bintang Feast Village Starhill Gallery at JW Marriott Kuala Lumpur
Ichiban Ramen
170 m
168
Michelangelo's Restaurant
140 m
Lot C3.04.00
Tony Roma's
130 m
Lot No.1.15
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Convenient location
Friendly staff
Dining disappointment
Pricey for some services
8.0/10
Great
Rooms
8.0
Location
9.0
Service
8.3
Dining
7.4
Guest reviews
8.0/10
based on 22 reviews
4.5/5
based on 3417 reviews
8.7
8.7/10 based on 4811 reviews
#38 of 621 hotels in Kuala Lumpur based on Tripadvisor
John
United Kingdom,
April
2024
9.0/10
The hotel's location is unbeatable within Bukit Bintang area, right opposite Pavilion and Fahrenheit 88, with excellent room views to the pool. Service was prompt and attentive especially at the JW Executive Lounge with Denniell. The dining experience at Shook offers a 5-star standard, but some food options ran out quickly due to high occupancy. The facilities are comprehensive and enjoyable, making most things just a walk away.
Rooms
9.0
The rooms on level 7 are what you would expect of a JW Marriott, with zero complaints and nicely done view to the pool.
Service
9.0
The staff was prompt to attend to needs or enquiries, ensuring a smooth experience overall.
Location
10.0
The location is strategic, with most attractions just a walk away, including Pavilion and Fahrenheit 88. The Sales and Banquet Team is very accommodating.
Dining
8.0
Dining at Shook offers a variety to look forward to starting the day, but some options may run out quickly during high occupancy.
Facilities
9.0
The hotel facilities are modern and comprehensive, adding convenience to the stay.
Dan
United Kingdom,
April
2024
7.6/10
Upon arrival, I found some cleanliness issues in the room like hairs on the bed and poorly vacuumed floors, yet the room itself was spacious with a comfy bed and a wonderful bathroom featuring both handheld and rain showerheads. The TV positioning made viewing awkward, feeling like being seated on the outskirts of a cinema. Overall, the setup was fine and fairly well-appointed.
Rooms
7.0
The room was spacious with a comfortable bed and a great bathroom.
Service
9.0
The staff went above and beyond to assist me, although there was a misunderstanding about the breakfast charge.
Location
8.0
The hotel's location was excellent, near a large shopping mall, surrounded by restaurants, and within walking distance of various amenities.
Dining
6.0
The dining experience was average, not exceptional like in other luxury hotels.
Facilities
8.0
The sauna and jacuzzi areas were wonderful, especially the separate sections for men and women.
William
United States,
April
2024
8.6/10
I snagged a great deal for a basic yet clean, spacious, elegant, and comfortable room. The ambiance was extremely peaceful, making it a relaxing stay, though the egg counter could use some improvement in service. The staff from reception to housekeeping were very friendly and attentive, enhancing the overall experience. The location was a prime spot in Bukit Bintang, right in the heart of the shopping district, with luxury shopping and the Pavilion Mall just a few minutes away. Despite the dining experience being below average, the hotel's Shanghai restaurant serves exceptional Xiao Long Bao, and the lounge offers a good spread of international cuisines. While the dining could improve, the facilities were top-notch, enhancing my stay even further.
Rooms
8.0
My room was clean, spacious, elegant, and very comfortable, providing a peaceful retreat.
Service
9.0
The staff at the hotel, from reception to housekeeping, were very friendly and helpful.
Location
10.0
The location couldn't be more perfect, being in the heart of Bukit Bintang connected to luxury shopping and a stone's throw from Pavilion Mall.
Dining
7.0
While the dining experience fell a bit short of expectations, the hotel offers a good spread of international cuisines.
Facilities
The facilities were excellent, adding value to my stay.
Convenient location
Dining disappointment
William
United States,
March
2024
8.4/10
Staying at this hotel was a delightful experience overall. The rooms were up to usual 5-star standards, and the service was impeccable, with gracious attitudes from all staff members. The location is unbeatable, right in the heart of the shopping district, offering easy access to public transport and nearby attractions. On the downside, the dining experience could be improved with more variety, and the club lounge could upgrade its offerings to meet 5-star standards.
Rooms
8.0
The rooms were clean and comfortable, meeting the usual 5-star standards expected.
Service
9.0
The service here was top-notch, with all staff members showing gracious and attentive service.
Location
10.0
The location of the hotel is superb, right in the heart of the shopping district and within walking distance to key landmarks like the Petronas Towers and KLCC area. Additionally, being near Pavilion and The Starhill adds to the convenience.
Dining
7.0
The dining experience, particularly at the club lounge and during breakfast at the open buffet, was satisfactory but could be enhanced by including more varieties to cater to different preferences.
Facilities
8.0
The facilities provided were adequate, though there is room for improvement in aligning the offerings with a 5-star standard.
great location
limited dining options
Clifford
United Kingdom,
March
2024
9.0/10
I couldn't have asked for a better stay! The hotel is situated right across from Pavilion Mall, making it super convenient. The rooms are spacious and clean, and the free breakfast was a great bonus. However, some staff members weren't completely honest during check-in.
Rooms
9.0
The rooms were spacious and clean, offering a comfortable stay.
Service
8.0
The service from the bell staff to housekeeping was exemplary, but there were instances of dishonesty during check-in.
Location
10.0
The hotel's location is ideal, connected to a luxury shopping mall and just steps away from Pavilion Mall.
Dining
9.0
The dining experience was fantastic with a wide array of delicious options for both vegetarians and non-vegetarians.
Facilities
9.0
The hotel offers excellent facilities, including room service and dry cleaning services.
Helen
United Kingdom,
March
2024
8.8/10
The hotel offers spacious rooms with a fantastic shower, comfortable linens, and pleasant decor. The service was open to discussion but lacked promptness at times. The location is superb, near Pavilion Mall, with a variety of dining and shopping options within walking distance. The dining experience was different but possibly more peaceful. The facilities were extraordinary.
Rooms
9.0
The rooms were spacious and very comfortable, with excellent amenities and a full marble bathroom with separate bathtub and shower.
Service
7.0
The service was open to discussion and ideas but sometimes delayed in addressing requests.
Location
10.0
The location is superb, directly in front of Pavilion Kuala Lumpur mall, perfect for shopping and dining.
Dining
8.0
The dining experience was unique, offering extraordinary food options.
Facilities
10.0
The facilities were exceptional, providing everything one could need during the stay.
Richard
United States,
February
2024
8.2/10
To my surprise, the rooms did not come with breakfast as advertised at 70 m; in reality, they were no more than 40 m. However, the service, including a warm welcome at check-in, was exceptional. The location was superb, close to Pavilion mall and offering easy access to public transport. The dining experience was average, but adequate for a 5-star hotel.
Rooms
7.0
The rooms, despite the lack of breakfast, were comfortable and clean.
Service
9.0
I would like to thank the staff for their kindness and professionalism during my stay.
Location
9.0
The hotel is superbly located near Pavilion mall with friendly and helpful staff.
Dining
8.0
The dining experience met my expectations for a 5-star hotel.
Facilities
Bill
United Kingdom,
January
2024
7.6/10
The hotel is located in the heart of Bukit Bintang with spacious rooms and a helpful reception team. While some minor inconveniences exist, the overall experience is pleasant.
Rooms
8.0
I found the rooms to be fairly spacious for a couple, with decent closet space and seating areas. The annoyance with the location did not hinder the comfort of the room.
Service
7.0
The JW receptionists welcomed us with a nice note, showing their professionalism and friendliness. Although not ideal for a JW Marriott, the service was attentive and pleasant.
Location
9.0
The hotel's strategic location in Bukit Bintang was perfect for easy access to various shopping malls and restaurants. Despite some distance variation, the convenience for shopping enthusiasts is notable.
Dining
6.0
During our stay, the dining experience had a temporary setup on the third floor due to ongoing renovations. While the food variety was satisfactory, the juices were slightly watered down, and the temporary venue was disappointing.
Facilities
8.0
The hotel boasts over 10 different dining options within the building itself, offering a diverse culinary experience for guests.
Great location
Annoying location
Alan
United Kingdom,
January
2024
8.0/10
I had a great stay at the hotel. The rooms were nicely sized, quiet, and decorated with modern interior, but the food was mediocre and they lied about breakfast not being free. The location was perfect, close to the shopping district and night life area, with plenty of dining options nearby.
Rooms
8.0
The rooms were spacious, quiet, and decorated with modern interior.
Service
9.0
The staff was extremely helpful throughout my stay, going the extra mile to assist, like arranging a car via Grab at 1 am. They were friendly and courteous, especially in helping with our shopping bags.
Location
9.0
The hotel's location was fantastic, near the high-end shopping district and close to street food options and iconic landmarks like the Petronas Towers.
Dining
7.0
The dining experience was good with a variety of international cuisines offered.
Facilities
7.0
The facilities were satisfactory, though not exceptional.
Katie
United States,
December
2023
8.6/10
I had a great stay at this hotel, especially appreciating the central location near the shopping areas and the lively streets for dining. The room upgrade was a pleasant surprise, although a balcony would have added an extra touch to the experience.
Rooms
8.0
The room upgrade to a suite instead of an executive was a nice touch, although a balcony would have been a great addition.
Service
9.0
The staff were incredibly polite and helpful throughout my stay, providing exceptional service and going above and beyond to ensure my comfort.
Location
10.0
Being in the heart of KL Golden Triangle was fantastic, making it easy to access shopping centers, restaurants, and the famous mall. The central location was key to my enjoyment of the stay.
Dining
7.0
The breakfast was not as expected after my 5-night stay, but overall the dining experience was fantastic with great Majorcan products offered.
Facilities
9.0
The hotel boasts excellent facilities that cater to all needs, making the stay convenient and enjoyable.
Great location
Room without balcony
Susan
United Kingdom,
December
2023
7.0/10
I have mixed feelings about this hotel. On one hand, the location is excellent, right in the heart of KL near Pavilion Mall, but the constant traffic can be a nightmare. The service was top-notch, with highly trained staff led by manager Adam, but the lack of soundproofing in the rooms could be bothersome. The dining experience at Shook was tasty but a bit chaotic. Overall, a decent stay with some highs and lows.
Rooms
7.0
The rooms at the 27th floor are not soundproof, which made it easy to hear noises from the corridor and nearby rooms.
Service
9.0
The service here was exceptional, under the leadership of manager Adam, the staff were very professional and helpful.
Location
6.0
The proximity to Pavilion Mall and The Starhill is convenient, but the constant traffic congestion in the area can make getting around a nightmare.
Dining
8.0
The dining experience at Shook offered tasty and extensive food & beverages, but the setting in the middle of a shopping mall created a bit of chaos.
Facilities
5.0
The hotel facilities were not up to the standards I expected for a JW Marriott property.
John
United Kingdom,
December
2023
7.0/10
The hotel felt more like a cramped airport hotel with some annoyances, but it redeemed itself with spacious and very comfortable rooms boasting a fantastic shower, nice linen, the most amazing soft pillows, and pleasant decor. However, it fell short on the advertised size. Service had its ups and downs, from a disappointing interaction to an extremely sorry gesture. The location scored well, offering easy access to malls, restaurants, and cafes, but with some noise distractions. The dining experience had its hits and misses as it varied from excellent to average. The facilities were satisfactory overall.
Rooms
8.0
The rooms were spacious, very comfortable, and with a fantastic shower, nice linen, the most amazing soft pillows, and pleasant decor, but issues like stained sheets prompted me to change rooms twice.
Service
6.0
The service had some missteps with a disappointing initial interaction, but it was balanced by an extremely sorry gesture later on.
Location
7.0
The location was perfect with a good number of malls, restaurants, and cafes within walking distance, only marred by outside noise distractions.
Dining
7.0
The dining experience was a mix of excellence and average, providing a variety of options but with some room for improvement.
Facilities
7.0
The facilities were adequate to meet basic needs during the stay.
comfortable rooms
cramped feel
Matthew
United Kingdom,
November
2023
7.2/10
The hotel is in a great location in the heart of the city, easy to access street food and shopping. The rooms, though clean, are basic and need upgrading to match a higher standard. The service was friendly and helpful overall, with some minor issues. The dining options provided a varied selection in the main restaurant but were limited in other areas. The hotel facilities were well-maintained with a few service hiccups noted.
Rooms
6.0
The rooms were clean, but very basic and in need of an upgrade.
Service
7.0
The staff were friendly and helpful, with some minor service issues.
Location
8.0
The hotel is in a great location in the heart of the city, with easy access to street food and shopping.
Dining
7.0
The dining options were varied in the main restaurant but limited in other areas.
Facilities
8.0
The hotel facilities were well-maintained with a few service hiccups noted.
Richard
United States,
September
2023
8.8/10
I absolutely loved my stay at this hotel. The rooms were bright, elegant, functional, and comfortable, making me want to simply sleep in all day. The service was top-notch, with the staff being very accommodating and attentive to our needs. The location couldn't have been better, being centrally located in Bukit Bintang and connected to various shopping malls. The dining experience was delightful with various selections to choose from. Overall, a fantastic hotel with some minor room for improvement.
Rooms
9.0
The rooms were spacious and luxurious, with sensible light switches and plenty of electrical outlets, making my stay very comfortable.
Service
8.0
The service was exceptional, from reception to housekeeping. The only downside was the issue with the late check-out request not being handled smoothly.
Location
10.0
The hotel's location was superb, being adjacent to Pavilion Mall and just a 2-minute walk to the main entrance, which was incredibly convenient for shopping.
Dining
8.0
The dining experience was excellent, with various selections available. However, the food variety in the function room on level 3 was somewhat limited.
Facilities
9.0
The hotel's facilities were well-kept and provided everything I needed for a comfortable stay.
Tom
United Kingdom,
July
2023
8.6/10
My stay at JW Marriott KL was absolutely incredible! The rooms were huge and clean, and the cozy ambiance made me feel right at home. Special shoutout to Eva from the Customer Recognition team for making my Dad's 80th birthday extra special with magical surprises in the room. While the service was top-notch, with the concierge truly shining during my stay, there could be some improvement in staff knowledge about the city. The location was superb, right next to the Pavillion Mall, offering easy access to shopping and public transport. The dining experience was out of this world with a varied and delicious menu, though it did get a bit busy at times. The facilities were up to standard, providing everything I needed for a comfortable stay.
Rooms
9.0
The rooms at JW Marriott KL were not only spacious and clean but also incredibly cozy. The bed and pillows were so comfortable, ensuring a great night's sleep. Definitely exceeded typical 5-star standards.
Service
9.0
The service at JW Marriott KL was exceptional. I had an early check-in request, and the staff went above and beyond to accommodate it, allowing me to rest and prepare for my evening meeting. The concierge service was a standout, truly making my stay memorable.
Location
9.0
The location of JW Marriott KL was fantastic, being adjacent to the Pavillion Mall, making shopping a breeze with just a short walk. The proximity to public transport and key attractions like the Petronas Towers added to the convenience of exploring the city.
Dining
8.0
The dining experience at JW Marriott KL was superb with a wide range of tasty choices. The buffet was full of delicious options, though it did get quite busy at peak times.
Facilities
8.0
The facilities at JW Marriott KL were up to standard, offering all the necessary services like room service, dry cleaning, housekeeping, laundry, valet parking, and a welcome drink. The sauna and jacuzzi area, separated for men and women, added an extra touch of luxury to the stay.
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